We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. To return your product, you should mail your product to our warehouses in Melbourne. You will be responsible for paying for your own shipping costs for returning your item. Damaged or missing parts not due to Quality Rugs and Furniture errors.In following cases, only partial refunds will be possible: Credit will be given for the returned item and freight when the item is received by Quality Rugs and Furniture. Quality Rugs and Furniture errors include, but are not limited to, wrong size, wrong address, wrong item, duplicate shipment, cancelled order prior to ship date, etc. If a return is requested due to a Quality Rugs & Furniture error, we will issue a call tag or arrange other means of returning the merchandise. If you would like to return your good it must be in unused condition with the original packaging.įor all returns we will require your original receipt to be included – this is emailed to you upon purchase. We have a strict quality assurance process to ensure your goods are in perfect condition when shipped out. After 14 days have passed, we cannot offer a refund or exchange. Quality Rugs & Furniture offer a generous 14 day return policy on items that have been purchased online.
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